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Make your support team multilingual

Reduce your first response time and connect with customers by integrating AI-powered, human-refined ticket translations directly in your Zendesk workflow. Equip your service desk team with the tools they need to handle tickets in any language with ease and confidence.

Respond to customers in real-time

Respond to your customers in real-time and exceed expectations with Tolq’s live chat integrations, including popular chat systems like Drift and Hubspot. Striking up a conversation in any language is as easy as crafting a reply right in the chat and hitting send.

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Integrate with the tools you already use

To keep your CSAT scores high, all you have to do is make your customers feel right at home throughout the entire customer experience. Using the Tolq API, we help you seamlessly integrate localization in your existing workflow, even if you’re using a custom CS tool.

Localize your support documentation

Make your FAQ’s and other support documentation multilingual and boost your company’s self-service rates. Deflect routine queries, increase your support team’s productivity, and improve the overall customer experience with an integrated, multilingual knowledge base.

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Improve your time-to-market and increase your cost-efficiency

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Human + AI

Tolq’s human-powered and NMT-supported flows are ideal for processing high volumes of content at a fast speed, all while maintaining a high level of quality and cost-efficiency. Save up to 80% over time compared to solutions that use traditional (manual) translation flows.

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Translation Memory

The more translations Tolq processes for you, the better your translation memory (TM) gets at decreasing your costs and improving your turnaround time for each language. Never pay for the same sentence or phrase twice and save on recurring translations — even at a high scale.

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Glossary

Instruct your translators on how to translate certain terms or entire expressions with glossaries. Include new suggestions from translators, and easily edit or remove any terms on your list with one click.

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Tone of Voice

Just let your brand's personality shine in any language. Our advanced style management tools help you ensure that all outbound translations stay true to your tone of voice.

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Mixed Proficiencies

Want to save on translation costs for low-margin products? Mix human and machine translation proficiencies for results that offer greater value for money. Choose between three levels

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Quick Turnaround Times

Tolq offers fast translations for agile e-commerce companies — powered by machine learning and refined by humans. Enjoy continuous quick turnaround times on your translations, no matter how large and dynamic your product catalog may be.

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Quality Check

Translators are hand-picked for each client, which ensures they are familiar with your brand and product. Once they accept your task, they cannot work on any others until it’s finished. And our proofreaders give a verdict on the quality of each outbound translation, which means your translators are evaluated on an ongoing basis.

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Human + AI

Tolq’s human-powered and NMT-supported flows are ideal for processing high volumes of content at a fast speed, all while maintaining a high level of quality and cost-efficiency. Save up to 80% over time compared to solutions that use traditional (manual) translation flows.

Human AI Image

Translation Memory

The more translations Tolq processes for you, the better your translation memory (TM) gets at decreasing your costs and improving your turnaround time for each language. Never pay for the same sentence or phrase twice and save on recurring translations — even at a high scale.

Translation Memory Image

Glossary

Instruct your translators on how to translate certain terms or entire expressions with glossaries. Include new suggestions from translators, and easily edit or remove any terms on your list with one click.

Glossary Image

Tone of Voice

Just let your brand's personality shine in any language. Our advanced style management tools help you ensure that all outbound translations stay true to your tone of voice.

Tone of Voice Image

Mixed Proficiencies

Want to save on translation costs for low-margin products? Mix human and machine translation proficiencies for results that offer greater value for money. Choose between three levels

Mixed Proficiencies Image

Quick Turnaround Times

Tolq offers fast translations for agile e-commerce companies — powered by machine learning and refined by humans. Enjoy continuous quick turnaround times on your translations, no matter how large and dynamic your product catalog may be.

Quick Turnaround Image

Quality Check

Translators are hand-picked for each client, which ensures they are familiar with your brand and product. Once they accept your task, they cannot work on any others until it’s finished. And our proofreaders give a verdict on the quality of each outbound translation, which means your translators are evaluated on an ongoing basis.

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Get our full service levels and pricing

We believe in customised quality and pricing. The quality you will need for your translations depends largely on the difficulty of your source text and the purpose of your texts.

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Integrate with your existing tools and get more done

Make your e-commerce product catalog multilingual in no time
with our native integrations.

3000+

SMB integrations

150+

Enterprise integrations

Learn how to localize your e-commerce business

Break into new markets and skyrocket your sales with scalable localization operations. Here’s what you’ll get in the ebook:

What is e-commerce localization?

Why, what, when, and where should I localize?

How to get started with localization?

and much more

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Explore other solutions

Product Catalog Solutions

Boost your sales by making your products accessible to customers globally with automated product catalog translations.

Marketing Solutions

Quickly and easily translate marketing content from your preferred language to the languages your customers speak.

See Tolq in action!

Find out how to localize your e-commerce business